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  • Hospital - West Lakes

    Agency: MercyOne - Des Moines

    6/22/2020 - COVID-19 Changes:
    As we continue to work together to keep our patients, families and healthcare providers safe and healthy, the following new visitor restriction policies have been put in place by all metro health systems.

    Effective Monday, June 22, 2020, the following visitors are allowed:

    • If patient is imminently dying, two designated visitors are allowed.
    • ED/Medical/Surgical and Critical Care Units/ Surgery /Perioperative Procedure Clinic/: one designated caregiver/visitor allowed.
    • In Maternity Services (Labor & Delivery, Postpartum, Antepartum): one designated caregiver/support person AND one designated birthing coach/doula are allowed in the patient’s labor & delivery room to support the care of the mother during the birthing process only.
    • If a patient is under the age of 18, they may have two designated caregivers (parent or legal guardian) at a time in the patient’s room to support the care of the patient.
    • Physician/outpatient clinics (Urgent Care, Family Medicine, Specialty Clinics, and Sleep Center): will allow one designated caregiver/visitor with a patient; two designated caregivers are allowed if the patient is under the age of 18. (The Iowa Clinic is still limiting minors to one visitor.)
    • If a patient is COVID-19 positive or suspected to have COVID-19, visitors will not be allowed.
    Designated caregivers and visitors must be free of any signs of illness and will be screened for
    symptoms of COVID-19. Visitors and designated caregivers should bring a mask to wear upon 
    entering the hospital or clinic. Individuals at high risk for severe disease (e.g., underlying
    cardiopulmonary disease, poorly controlled diabetes) should not visit.

    Designated caregivers:
    • Siblings under the age of 16 are not allowed.
    • Always remain in patient room as appropriate
    • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)
    • Limit movement within the facility and avoid common areas (cafeterias will not be open to the public)
    Visiting hours are different for each healthcare system. Please contact each hospital to find out hours. Caregivers and visitors may deliver limited personal items to patients. Check with the health system to see what items are allowed before delivering to patient. Hospitals and clinics are still in need of homemade masks for caregivers and visitors. If you are able to donate homemade cloth masks to our hospital and clinic partners, please visit our website at Polk County Health Department for drop off locations and times. Thank you for your cooperation in this effort.

    For up-to-date information related to COVID-19, please visit

    5/22/2020 - COVID-19 Changes:
    The Polk County Medical Coordination Center is requiring all patients and visitors who are coming into hospitals and clinics to wear masks or homemade face cloths for appointments or visiting patients. This proactive measure is to reduce the spread of COVID-19 to patients, visitors and the community. 

    Facemasks and cloth face coverings should not be placed on young children under age 2, on anyone who has trouble breathing, or anyone who is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

    A 146-bed, full-service community hospital which is part of the Mercy Medical Center—Des Moines family, and was built as a replacement hospital for Mercy Capitol in Des Moines.

    VOLUNTEER OPPORTUNITIES are always available. See Volunteer Opportunities program for more information.

    • MercyOne - West Lakes
      Main Phone : (515) 358-8000
      Volunteer Services: (515) 247-3246
      Social Services: (515) 247-3263
      1755 59th Place
      West Des Moines, IA 50266

    Agency: MercyOne - Des Moines

    Languages Available: English, interpretation services by request

    Fees: Varies by services, accepts most insurance providers

    Intake: Call for services

    Eligibility: Open to anyone

    Documents Required: Call for details

    Hours: Mon-Sun 24 hours

    Areas Served:
    • Dallas County
    • Jasper County
    • Madison County
    • Marion County
    • Polk County
    • Warren County

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