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  • Grief and Loss Support Services - Marion Co.

    Agency: EveryStep

    4/23/2020 - COVID-19 Changes:
    On Monday, April 27, EveryStep will open a dedicated unit for hospice patients who have COVID-19. The unit will be located in the Bright Kavanagh Center (in the Glazer-Gurt Wing)and will be exclusively available to hospice patients with COVID-19 who need 24/7 care. 

    If the organizations or programs you work with serve people who are facing end-of-life illness, are diagnosed with COVID-19 and need 24/7 care, our EveryStep Hospice COVID-19 Unit offers a safe, home-like option in a beautiful setting. Please contact EveryStep Hospice at 515-333-5800 with questions. All patients are screened at admission to determine if special cares and protections should go in place for treating COVID-19 – either in the comfort of their own homes, or in ours.  

    3/20/220 - COVID-19 Changes:
    We have made the decision to close all EveryStep offices to the public, EXCEPT the following locations:

    • Kavanagh House on 56th Street, 900 56th St., Des Moines
    • Greater Regional Hospice Home, 1111 Country Club Dr., Creston
    EveryStep’s 9th Street offices, 1111 9th St., and Bright Kavanagh Center, 3000 Easton Blvd., both in Des Moines, will be closed to the public starting Friday, March 20. 

    Our offices in Centerville, Council Bluffs, Creston, Knoxville, Mount Ayr, Mt. Pleasant, Osceola, West Des Moines and Winterset, as well as Bright Kavanagh Center, will continue to have vital staff present, can be reached by phone or fax, and will accept critical deliveries of supplies. However, the offices will not be open to the general public.

    Effective March 17, EveryStep has cancelled or postponed all community events through May 16, at minimum.

    In-Person Volunteers
    Effective March 16, all in-person volunteer services or visits have been suspended until further notice. Many of our volunteers are at high risk, so we are proactively taking steps to protect their health – and the health of the people we serve. To view a list of volunteer opportunities that you can do from home, click here.

    Hospice House Visitors
    Effective March 23, EveryStep has revised its visitor guidelines at its Kavanagh House on 56th Street in Des Moines and Greater Regional Hospice Home in Creston. To protect your loved one and our healthcare workers:
    • Our hospice houses will be open/unlocked from 8 a.m.-5 p.m., Monday-Friday. To visit your loved one in the evening or on weekends, please ring the doorbell, and a staff person will greet you.
    • All visitors to our hospice houses will have their temperature taken upon entrance. They will also be screened for being exposed to someone with COVID-19 or having any of the following symptoms:  fever, cough, sore throat, shortness of breath (or other respiratory symptoms), or other signs of illness. If fever or respiratory symptoms are present, the visitor will be asked to leave and encouraged to seek medical attention. We will offer alternative mechanisms for the patient and visitor to interact, such as Microsoft Teams or simply by a phone call. 
    • We are limiting entry to only two visitors for each hospice house patient, at a time.
    • Because children don’t always show typical symptoms of the virus (fever and cough), we are limiting access to adults 18 years or older. We recognize that it may be important for some children to visit a loved one for closure. If you feel such a need exists, please ask to speak with the hospice house director or other leader on staff, who can safely accommodate your request.
    • Visitors are asked to remain in the patient’s room as much as possible, and to keep personal belongings in an out-of-the-way area within the patient’s room.
    EVERYSTEP GRIEF AND LOSS SUPPORT SERVICES offers grief support opportunities provided at no cost for anyone in the community. Services include: Amanda the Panda program’s grief camps (program listed separately), monthly or quarterly support groups, eight-week educational support groups, memorial gatherings, family nights, peer support and mailed resources. Events and support groups are hosted at EveryStep Hospice locations in eight Iowa communities and at the EveryStep Grief and Loss Services office (home of Amanda the Panda) in West Des Moines.  Bereavement counselors are available to meet with families or visit by phone throughout the first year following a hospice patient's death. The counselor can provide families with information or simply lend a friendly ear. 

    • EveryStep Grief and Loss
      Main Phone: (515) 223-4847
      Fax: (515) 223-4782
      1821 Grand Avenue
      West Des Moines, IA 50265

    Agency: EveryStep

    Languages Available: English

    Fees: None

    Intake: Call or visit website for more information and services

    Eligibility: Grieving children and adults

    Documents Required: Registration form

    Hours: Mon 12 noon-8 pm, Tue-Thu 10 am-5 pm, Fri 10 am-2 pm

    Areas Served:
    • Marion County
    • Mahaska County

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