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  • Ombudsman Services

    Agency: Nebraska Public Counsel/Ombudsman

    Investigates and, when appropriate, recommends resolution of citizen complaints relating to administrative agencies of state.Referrals and state information to citizens. 


  • Food Safety Program

    Agency: Lincoln Lancaster County Health Department

    Inspections of all restaurants, food stores, processors and warehouses regarding sanitation, hygiene and food protection. Technical assistance is provided, including the review of plans for new establishments to insure proper equipment and construction, and the Hazard Analysis Critical Control Point (HACCP) review of food preparation.  Complaints a...


  • Consumer Services

    Agency: Iowa Utilities Board

    Accepts public utility consumer complaints, problems concerning services rendered, errors in billing and comments on proposed rate increases or in open dockets pending before the IUB, complaints on service of Relay Iowa and provides the equipment distribution program for Iowans with communications impairments.


  • Ombudsman

    Agency: Lincoln City Offices

    Assistance for people who want to register complaints or have other concerns with departments of city government.Title VI compliance official investigating, documenting all constituent reports of discrimination by StarTran, Lincoln's public transit services and other divisions that have contact with the public.Administers the city's online service ...


  • Railroad Emergency Number

    Agency: Union Pacific Railroad

    Railroad emergency number.Call to report these types of issues:Hazardous materials releasesPersonal injuriesCriminal activitiesIllegal dumpingVehicles stuck / stalled on the tracks, or other track obstructionsOther environmental issues, such as:--Petroleum Spills--Idling locomotives--Engines with excessive smoke


  • City Complaint Line

    Agency: Omaha City Offices

    Processes complaints about city services.Information and referral. 


  • Environmental Health Services

    Agency: Guthrie County Offices

    Offers testing of private wells, well and septic system inspection, radon testing and correction advice. The department also does all the swimming pool, spa, tanning bed, and tattoo parlor inspections.Complaints: receive and investigate complaints dumping and other garbage issues, illegal burning, and animal bites. When possible, work with tenant c...


  • Consumer Complaints and Reports

    Agency: Iowa Department of Natural Resources

    Regarding violations of the "Open Burning Ban" contact: 281-5918 or 725-8200. To report a spill of hazardous material call 725-8694. To turn in poachers call 800-532-2020 (for crimes only).


  • Consumer Complaints

    Agency: Nebraska Dental Association

    Peer review, a process by which the dental profession reviews and resolves problems or misunderstandings regarding dental treatment; the appropriate form will be sent to the patient; once the complaint is received, it will be forwarded to the appropriate district for review; the peer review process is a membership benefit - we handle only member co...


  • Consumer Services

    Agency: KETV Channel 7

    Information and referral help line.  Questions can also be answered on Facebook.


  • Legal Services

    Agency: Iowa State Bar Association

    Iowa Bar Association services include an online Find a Lawyer program, Living Will forms, and the Handbook for Older Iowans, which covers health care decisions, wills, power of attorney, and landlord tenant rights. The handbook is available at no cost through the bar association, or at www.iowabar.org.


  • Insurance Regulation

    Agency: Nebraska Department of Insurance

    General supervision, control, and regulation of insurance companies, associations, and societies conducting business in Nebraska.Investigation of complaints and inquiries.Investigation of suspected insurance fraud.Financial examination of insurance companies.Filing and approval of insurance rates and policies.Enforcement of insurance laws.Licensing...


  • Consumer Services

    Agency: Polk County Medical Society

    Polk County Medical Society (PCMS), a nonprofit 501(c) (6) organization has as one of its missions, to administer the Volunteer Physician Program (VPN) that provides specialty care for Central Iowans who are uninsured, underinsured, or undocumented, whose income level is at or under 200% of the federal poverty guidelines, who are not eligible for a...


  • Neighborhood Services Department/Inspection Division

    Agency: Des Moines City Offices

    Neighborhood Inspection Division has three primary responsibilities; rental inspections, the oversight of condemned buildings and the abatement of junk and debris which includes junk vehicles. Other services include:Can also help with:Sound permitsTransient Merchant - ApplicationTransient Merchant – License InformationSign permitsLand use questions...


  • Regulatory Agency

    Agency: Department of Inspections and Appeals

    A multi-faceted regulatory agency responsible for licensing and regulating health care providers, including long-term care facilities, assisted living programs, hospitals, home health agencies, hospices. DIA also inspects and licenses restaurants and grocery stores, hotels and motels, bingo parlors, and games of skill or chance.NURSING HOME / IN HO...


  • Long Term Care Ombudsman

    Agency: Nebraska State Long-Term Care Ombudsman

    Works to resolve problems and complaints from, and on behalf of, residents of nursing homes or assisted living facilities.Information and assistance on questions and concerns related to long-term care and residents' rights to residents, family members and others.Education on long-term care and residents' rights to facility staff and community group...


  • Governmental Services

    Agency: Nebraska Public Service Commission

    Monitors and enforces standards and regulatory policies for telecommunications; passenger motor transportation and moving companies; manufactured homes, modular homes and recreational vehicles; grain warehouses; and natural gas.Handles complaints regarding utility service providers.


  • DHHS Fraud Hotline

    Agency: US Department of Health and Human Services

    Hotline to report fraud, waste, program abuse, mismanagement, misconduct, conflict of interest and contact/grant fraud by DHHS employees, and beneficiaries.Most complaints fall in the following categories: Crime, gross misconduct, or conflicts of interest involving HHS employees/contractors Fraud, waste, or abuse relating to HHS Grants/Contracts, i...


  • DHHS Helpline

    Agency: Nebraska Department of Health and Human Services

    Responds to questions, concerns, and complaints related to services, programs, and operations within the Department of Health and Human Services.Information and referral to appropriate DHHS staff for information and resolution of complaints.


  • Consumer Services

    Agency: Federal Communications Commission (FCC)

    Jurisdiction covers all radio transmitters including broadcasting, land mobile, amateur, and citizens band services. Also have information for self-help in solving interference problems to home entertainment equipment. For further information contact FCC.


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