Providers, Services and more
The 211 database consists of non-profit, community services, and governmental agencies that provide health and human service programs to residents of Iowa and Nebraska. If you are an agency interested in listing or updating information in the database, please see the below information.
Inclusion / Exclusion Policy
All existing and potential service providers should review our Inclusion/Exclusion Policy. The policy outlines eligibility for program and service listings. Please review the policy before submitting new services or listings.
Update Existing Agency or Program
If your Agency is in our 211 database and you would like to update your information, please email recordupdates@uwmidlands.org or call (402) 522-7940.
Annual verification requests are emailed to each agency contact to be reviewed and updated. We encourage agencies to contact us throughout the year with updates so accurate information can be provided to the public.
New Agency
Our 211 database consists of non-profit, community services, and governmental agencies that provide health and human service programs to residents of Iowa and Nebraska.
Agencies can apply for their programs to be listed in this database, but first they must meet the requirements and criteria of the Inclusion/Exclusion Policy. Each application request form that is submitted is reviewed for compliance with requirements and inclusion criteria.
Agencies who join the database, must keep 211 informed of service changes (e.g. services provided, contact information, intake procedures, and eligibility requirements(s). An annual request for information review and update will be sent to each agency’s administrative contact.
Why List Your Agency with 211:
211 is a widely recognized resource for people seeking assistance with a variety of needs. By listing programs with 211, your agency ensures that your services are visible to individuals who are actively looking for help.
In addition to a simple, detailed program description, each program listing has specifics about eligibility, fees, documents required, area served, and more. This information helps ensure your agency receives clients who are a good fit for your programs.
211 provides multiple channels for individuals to find resources. As an agency, you decide if you want your information available to all on the public website and app, or just to those who connect with a live specialist via call, text, or chat to seek assistance. Reach out to us via recordupdates@uwmidlands.org if you have specific questions about this.
A note of explanation regarding how we store information:
Agency records contain information about your overall organization.
Site records are the actual locations where you deliver your services (complete a site form for each of your locations).
Program records are about the services you deliver (complete a program form for each service provided by your Agency).