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  • Long-Term Care Ombudsman

    Agency: Office of the State Long-Term Care Ombudsman

    Works to identify or investigate concerns made by or on behalf of people living in long-term care facilities. Assistance may include: investigation and work to resolve the problem, information on laws and regulations, how to choose a long-term care facility or answering questions about life at a facility. Assist callers in level of care needed (info about nursing homes, residential care, elder group homes, assisted living). All services are confidential and free of charge.

    • Office of the State Long-Term Care Ombudsman
      Main Phone Administration: (515) 725-3308
      Fax: (515) 725-3313
      Toll-Free: (866) 236-1430
      Jessie M. Parker Building
      Des Moines, IA 50319

    Agency: Office of the State Long-Term Care Ombudsman

    Languages Available: English, other languages may be available per request

    Fees: None

    Intake: Call for services

    Eligibility: Open to anyone residing in a licensed nursing facility, assisted living program, residential care facility or elder group home

    Documents Required: None

    Hours: Mon-Fri 8 am-4:30 pm

    Areas Served:

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