Program Listing

Hospital - West Lakes

Agency: MercyOne - Des Moines

10/14/2020 - COVID-19 Changes:
UnityPoint Health – Des Moines, MercyOne – Des Moines and Broadlawns Medical Center maintain the current visitor restrictions for the safety of our patients and team members. However, we recognize the importance of having a support person available for a patient’s well-being.

With some exceptions, one support person will be permitted to be with a patient per day during hours set by each hospital. This change will be effective Wednesday, October 14, 2020. NOTE: Hospitals may further restrict visitation in certain situations.

All support person(s) are required to:
- Be 16 years of age or older.
- Be free of any signs of illness and will be screened for symptoms of COVID-19.
- If the support person is not feeling well, they should not visit.
- Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not consider this role.
- The support person must wear a properly applied facemask the entire time they are in the facility and in the patient room.
- They must practice hand hygiene and physical distancing.
- Abide by the hospital’s support person-hours and guidelines. Each hospital may have different hours the support person can be present and additional guidelines to follow.
Thank you for your cooperation in this effort. For up-to-date information related to COVID-19, please visit www.polkcountyiowa.gov/health.

Current Hospital Restrictions:

Effective Tuesday, July 21, 2020, visitors will no longer be allowed. One or two designated caregiver(s) will only be allowed in the following circumstances:
- A patient is imminently dying. Two caregivers will be allowed at a time; caregivers may rotate at the discretion of the clinical care team. Visitors under the age of 18 may be allowed in this case, at the discretion of the clinical care team.
- The patient is being treated in an Emergency Department (ED)/Trauma Service, outpatient clinic, and/or undergoing surgery. One designated caregiver will be allowed.
- The patient is a minor under the age of 18 years. Two parents/designated caregivers/ guardians at a time will be allowed in the patient’s room to support care of the patient; designated caregivers may rotate at the discretion of the clinical care team.
- The patient is suffering from confusion or delirium. One designated caregiver will be allowed in the patient’s room to support the care of the patient.
- In maternity services (Labor & Delivery, Postpartum, OB ED, MTT), one designated caregiver/support person and 1 certified doula/outside birth coach will be allowed in the patient’s room to support the care of the mother.
Designated caregivers must be older than 16 years of age and free of any signs of illness and will be screened for symptoms of COVID-19. Designated caregivers must bring a mask to wear upon entering the hospital or clinic. Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not visit.

Designated caregivers:
- Siblings under the age of 16 are not allowed.
- Must always remain in patient room as appropriate
- Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)
- Limit movement within the facility and avoid common areas (cafeterias will not be open to the public)
A 146-bed, full-service community hospital which is part of the Mercy Medical Center—Des Moines family, and was built as a replacement hospital for Mercy Capitol in Des Moines.

VOLUNTEER OPPORTUNITIES are always available. See Volunteer Opportunities program for more information.
Contact Information:

Main Phone :

(515) 358-8000

Main:
mercyservices@mercydesmoines.org

Website:
www.mercyone.org/westdesmoines

Location(s):

MercyOne - West Lakes
Main Phone : (515) 358-8000
Volunteer Services: (515) 247-3246
Social Services: (515) 247-3263
1755 59th Place
West Des Moines, IA 50266
Directions
Organization Information:

Agency: MercyOne - Des Moines

Languages Available: English, interpretation services by request

Fees: Varies by services, accepts most insurance providers, financial assistance may be available for those with low income - call for more details

Intake: Call for services

Eligibility: Open to anyone

Documents Required: Call for details

Hours: Mon-Sun 24 hours
Areas Served:

Dallas County

Jasper County

Madison County

Marion County

Polk County

Warren County

Related Categories
- Emergency Medical Care
- General Medical Care
- Hospitals
- Urgent Care Centers

Program Listing

Hospital - West Lakes

Agency: MercyOne - Des Moines

Contact Information:

Location(s):

Organization Information:

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