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  • Medicaid and CHIP Customer Service

    Agency: Nebraska Department of Health and Human Services

    Medicaid provides payment for the medical care of low-income Nebraskans. Types of medical services include hospital, nursing home, physicians, dental, clinic, home health, family planning, lab and radiology, and prescribed drugs. Medicaid may also cover home and community based services for high risk individuals who are aged, disabled, or mentally disabled.

    Effective October 1, 2020, Heritage Health Adult will cover Nebraska residents, age 19 through 64, whose income is at or below 138 percent of the federal poverty level. Applications are currently being accepted.

    Children's Health Insurance Program (CHIP) provides access to health care for low-income uninsured children statewide.

    To submit documents online, use the "Submit Documents" function on the website.

    To mail, email, or fax documents:
    ACCESSNebraska Document Imaging Center
    P.O. Box 2992
    Omaha, NE 68103-2992
    Fax: (402) 742-2351

    • Main Phone:
      • (402) 473-7000
      • Calls from Lincoln local numbers
    • Main Phone:
      • (402) 595-1178
      • Calls from Omaha local numbers
    • Toll-Free:
      • (855) 632-7633
    • Website:

    • Nebraska Medicaid Eligibility Customer Service
      Lincoln calling area: (402) 473-7000
      Omaha calling area: (402) 595-1178
      TDD: (402) 471-7256
      All other areas: (855) 632-7633

      Lincoln, NE 68509

    Agency: Nebraska Department of Health and Human Services

    Languages Available: English, Spanish

    Fees: None

    Intake: Apply online at

    Eligibility: Varies with program

    Hours: Mon-Fri 8 am-5 pm

    Areas Served:

    - CHIP Programs
    - Medicaid

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