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  • Refugee Services

    Agency: Iowa Department of Human Services

    BUREAU OF REFUGEE SERVICES seeks, as resources allow, to help refugees and asylees reach economic self-sufficiency and to them with any problems, interests and concerns they may have. The Bureau of Refugee Services works to serve as a central clearinghouse in order to refer refugees and asylees to any resource necessary and available to them. The Bureau is the service agency for all refugees enrolled in FIP, the state welfare reform program.



    • Iowa Department of Human Services - Adair County
      Main Phone: (641) 782-1745
      Fax: (515) 564-4151
      Toll-Free: (877) 394-1438
      400 Public Square
      Greenfield, IA 50849
      Directions

    • Iowa Department of Human Services - Black Hawk County
      Main Phone : (319) 291-2441
      Fax: (515) 564-4173
      Toll-Free: (877) 204-3822
      1407 Independence Avenue
      Waterloo, IA 50704
      Directions

    • Iowa Department of Human Services - Buena Vista County
      Fax: (515) 564-4074
      Toll-Free: (800) 205-8893
      Business Line: (712) 749-2536
      311 East Fifth Street
      Storm Lake, IA 50588
      Directions

    • Iowa Department of Human Services - Dickinson County
      Fax: (515) 564-4075
      Business Line: (712) 336-2555
      1802 Hill Avenue
      Spirit Lake, IA 51360
      Directions

    • Iowa Department of Human Services - Hamilton County
      State Toll Free Number IM - Child care asistance: (866) 448-4605
      State Toll Free Number Toll Free General Information: (800) 944-1764
      State Toll Free Number Statewide Abuse Hotline: (800) 362-2178
      Main Phone Income Maintenance: (515) 955-6353
      Fax: 515-564-4177
      Business Line: (515) 832-9555
      1900 Superior Street
      Webster City, IA 50595
      Directions

    • Iowa Department of Human Services - Louisa County
      Main Phone : (563) 263-9302
      Fax: (563) 262-8614
      Toll-Free: (877) 272-0614
      12635 County Road G56
      Wapello, IA 52653
      Directions

    • Iowa Department of Human Services - Plymouth County
      Fax: (515) 564-4072
      Toll-Free: (800) 337-2943
      Business Line: (712) 737-2943
      19 Second Avenue Northwest
      Le Mars, IA 51031
      Directions

    • Iowa Department of Human Services - Mills County
      Main Phone : (712) 328-5661
      Fax: (712) 328-5748
      Council Bluffs office: (866) 788-1805
      711 South Vine Street
      Glenwood, IA 51534
      Directions

    • Iowa Department of Human Services - Benton County
      Main Phone : (319) 472-4746
      Fax: (319) 472-4451
      Toll-Free: (888) 480-0062
      811 D Avenue
      Vinton, IA 52349
      Directions

    • Iowa Department of Human Services - Mahaska County
      Main Phone : (641) 673-3496
      Fax: (641) 673-5467
      Toll-Free: (800) 407-6250
      410 South 11th Street
      Oskaloosa, IA 52577
      Directions

    • Iowa Department of Human Services - Cherokee County
      Toll-Free: (800) 205-8893
      Buena Vista County DHS: (712) 249-2536
      1251 West Cedar Loop
      Cherokee, IA 51012
      Directions

    • Iowa Department of Human Services - Audubon County
      Fax: (712) 792-1516
      State Toll Free Number : (866) 202-5968
      Business Line: (712) 792-4391
      318 Leroy Street
      Audubon, IA 50025
      Directions

    • Iowa Department of Human Services - Lee County (North)
      Main Phone: (319) 372-3651
      Fax: (515) 564-4158
      933 Avenue H
      Fort Madison, IA 52627
      Directions

    • Iowa Bureau of Refugee Services
      Des Moines Area: (515) 875-5600
      Fax: (515) 564-4119
      Toll-Free: (800) 362-2780
      1914 Carpenter Avenue
      Des Moines, IA 50314
      Directions

    • Iowa Department of Human Services - Madison County
      Main Phone: (515) 993-5817
      Fax: (515) 993-5829
      Toll-Free: (800) 397-3232
      209 East Madison Street
      Winterset, IA 50273
      Directions

    • Iowa Department of Human Services - Chickasaw County
      Main Phone : (641) 228-5713
      260 East Prospect Street
      New Hampton, IA 50659
      Directions

    • Iowa Department of Human Services - Appanoose County
      Main Phone : (641) 684-3900
      Fax: (515) 564-4017
      Toll-Free: (888) 338-6067
      209 East Jackson Street
      Centerville, IA 52544
      Directions

    • Iowa Department of Human Services - Hardin County
      Social Services (Marshall County - covers for Hardin County): (515) 832-9555
      Social Services (Marshall County - covers for Hardin County): (800) 944-1764
      Income Maintenance (Marshall County - covers for Hardin County): (800) 714-4588
      Income Maintenance (Marshall County - covers for Hardin County): (641) 752-6741
      Fax: (515) 832-9560
      1204 Fourteenth Avenue
      Eldora, IA 50627
      Directions

    • Iowa Department of Human Services - Cedar County
      Muscatine County Office: (563) 263-9302
      101 Lynn Street
      Tipton, IA 52772
      Directions

    • Iowa Department of Human Services - Pocahontas County
      Fax: (515) 573-1678
      Toll-Free: (877) 529-6873
      Business Line: (515) 955-6353
      23 Third Avenue Northeast
      Pocahontas, IA 50574
      Directions

    • Iowa Department of Human Services - Humboldt County
      Fax: (515) 564-4135
      State Toll Free Number: (877) 529-6873
      Business Line: (515) 955-6353
      203 Main Street
      Dakota City, IA 50529
      Directions

    • Iowa Department of Human Services - Clarke County
      Main Phone: (641) 342-6516
      Fax: (515) 564-4150
      Toll-Free: (877) 394-1439
      109 South Main Street
      Osceola, IA 50213
      Directions

    • Iowa Department of Human Services - Poweshiek County
      Main Phone: (641) 792-1955
      Fax: (515) 564-4154
      Toll-Free: (800) 342-0829
      717 5th Avenue
      Grinnell, IA 50112
      Directions

    • Iowa Department of Human Services - Lee County (South)
      Main Phone : (319) 524-1052
      Fax: (319) 524-6518
      307 Bank Street
      Keokuk, IA 52632
      Directions

    • Iowa Department of Human Services - Scott County
      Main Phone : (563) 326-8794
      Fax: (563) 328-4108
      600 West 4th Street, 3rd Floor
      Davenport, IA 52801
      Directions

    • Iowa Department of Human Services - Keokuk County
      Main Phone : (641) 673-3496
      Fax: (641) 673-5467
      Toll-Free: (800) 407-6250
      1303 South 200th Avenue
      Sigourney, IA 52591
      Directions

    • Iowa Department of Human Services - Carroll County
      Toll-Free: (866) 202-5968
      Business Line: (712) 792-4391
      608 North Court Street
      Carroll, IA 51401
      Directions

    • Iowa Department of Human Services - Jones County
      Social Services : (319) 892-6700
      Income Maintenance: (641) 682-8793
      Fax: (319) 892-6899
      Toll-Free: (866) 534-3112
      105 Broadway Place
      Anamosa, IA 52205
      Directions

    • Iowa Department of Human Services - Crawford County
      Fax: (712) 792-1516
      Business Line: (712) 792-4391
      1527 Fourth Avenue South
      Denison, IA 51442
      Directions

    • Iowa Department of Human Services - Monroe County
      Main Phone : (641) 673-3496
      Fax: (641) 673-5467
      Toll-Free: (800) 407-6250
      801 South B Street
      Albia, IA 52531
      Directions

    • Iowa Department of Human Services - Des Moines County
      Main Phone : (319) 754-4622
      560 Division Street
      Burlington, IA 52601
      Directions

    • Iowa Department of Human Services - Jasper County
      Main Phone: (641) 792-1955
      Fax: (515) 564-4141
      Toll-Free: (800) 342-0829
      115 North 2nd Avenue East
      Newton, IA 50208
      Directions

    • Iowa Department of Human Services - Cerro Gordo County
      Main Phone: (641) 424-8641
      Fax: (515) 564-4179
      Toll-Free: (800) 217-6903
      525 9th Street SE
      Mason City, IA 50401
      Directions

    • Iowa Department of Human Services - Montgomery County
      Main Phone : (712) 623-4838
      Fax: (712) 623-3569
      Toll-Free: (888) 623-4838
      1109 Highland Avenue, Suite A
      Red Oak, IA 51566
      Directions

    • Iowa Department of Human Services - Marion County
      Main Phone: (515) 961-5353
      Fax: (515) 564-4097
      Toll-Free: (800) 286-6424
      104 South 6th Street
      Knoxville, IA 50138
      Directions

    • Iowa Department of Human Services - Taylor County
      Main Phone: (712) 623-4838
      Fax: (712) 623-3569
      Toll-Free: (888) 623-4838
      405 Jefferson Street
      Bedford, IA 50833
      Directions

    • Iowa Department of Human Services - Polk County (Carpenter)
      Carpenter Office: (515) 725-2755
      River Place: (515) 725-2600
      Fax: (515) 564-4148
      1900 Carpenter Avenue
      Des Moines, IA 50314
      Directions

    • Iowa Department of Human Services - Adams County
      Main Phone: (641) 782-1740
      Fax: (515) 564-4129
      Toll-Free: (877) 394-1438
      500 9th Street
      Creston, IA 50801
      Directions

    • Iowa Department of Human Services - Cass County
      Main Phone : (712) 243-4401
      Fax: (712) 243-6270
      601 Walnut Street
      Atlantic, IA 50022
      Directions

    • Iowa Department of Human Services - Page County
      Main Phone: (712) 623-4838
      Fax: (712) 623-3569
      Red Oak Office: (888) 623-4838
      615 Northwest Road
      Shenandoah, IA 51601
      Directions

    • Iowa Department of Human Services - Shelby County
      Main Phone : (712) 644-2460
      Fax: (712) 644-3395
      Local office: (800) 326-7732
      612 Court Street, Floor 1
      Harlan, IA 51537
      Directions

    • Iowa Department of Human Services - Osceola County
      State Toll Free Number: (866) 536-2749
      Business Line: (712) 262-3586
      300 Seventh Street
      Sibley, IA 51249
      Directions

    • Iowa Department of Human Services - Floyd County
      Main Phone : (641) 228-5713
      Fax: (515) 564-4175
      1206 South Main Street
      Charles City, IA 50616
      Directions

    • Iowa Department of Human Services - Marshall County
      Main Phone : (641) 752-6741
      Fax: (515) 564-4113
      101 East Main Street
      Marshalltown, IA 50158
      Directions

    • Iowa Department of Human Services - Decatur County
      Main Phone: (641) 342-6516
      Fax: (641) 342-3371
      Toll-Free: (877) 394-1439
      308 Northeast Idaho Street
      Leon, IA 50144
      Directions

    • Iowa Department of Human Services - Dallas County
      Main Phone: (515) 993-5817
      Fax: (515) 564-4033
      Toll-Free: (800) 397-3232
      25747 N Avenue
      Adel, IA 50003
      Directions

    • Iowa Department of Human Services - Boone County
      State Toll Free Child Care Assistance: (866) 448-4605
      State Toll Free Number Report changes to your case: (877) 347-5678
      State Toll Free Number Facility/Long Term Care: (877) 344-9628
      Fax: (515) 292-2672
      State Toll Free Number: (800) 232-7347
      Business Line: (515) 292-2035
      900 West Third Street
      Boone, IA 50036
      Directions

    • Iowa Department of Human Services - Henry County
      Main Phone : (319) 986-5157
      Fax: (319) 385-8512
      205 West Madison Street
      Mount Pleasant, IA 52641
      Directions

    • Iowa Department of Human Services - Emmet County
      Main Phone : (712) 362-7237
      Toll-Free: (833) 503-0575
      220 South 1st Street
      Estherville, IA 51334
      Directions

    • Iowa Department of Human Services - Harrison County
      Main Phone : (712) 644-2460
      Customer Service Call Center: (877) 347-5678
      Fax: (712) 644-3395
      Toll-Free: (800) 326-7732
      204 East 6th Street
      Logan, IA 51546
      Directions

    • Iowa Department of Human Services - Guthrie County
      State Toll Free Social Services: (877) 455-3211
      State Toll Free Number Income Mainten: (866) 202-5968
      Fax: (712) 792-1516
      Business Line: (712) 243-4401
      200 North Fifth Street
      Guthrie Center, IA 50115
      Directions

    • Iowa Department of Human Services - Palo Alto County
      Emmet County - Services: (712) 362-7237
      Dickinson County - Income Maintenance: (712) 339-2555
      Emmet County: (515) 564-4014
      Toll-Free: (800) 449-6540
      2105 Main Street
      Emmetsburg, IA 50536
      Directions

    • Iowa Department of Human Services - Washington County
      Main Phone: (641) 472-5011
      Fax: (641) 472-3519
      Toll-Free: (800) 642-6249
      2175 Lexington Boulevard
      Washington, IA 52353
      Directions

    • Iowa Department of Human Services - Muscatine County
      Main Phone : (563) 263-9302
      Fax: (563) 262-8614
      Toll-Free: (877) 272-0614
      315 Iowa, Suite 2
      Muscatine, IA 52761
      Directions

    • Iowa Department of Human Services - Johnson County
      Main Phone-Service: (319) 356-6050
      Main Phone-IM: (319) 339-6171
      Fax: (319) 337-2705
      Toll-Free: (866) 886-9207
      855 South Dubuque Street
      Iowa City, IA 52240
      Directions

    • Iowa Department of Human Services - Mitchell County
      Main Phone : (641) 228-5713
      Fax: (641) 228-6439
      Toll-Free: (888) 417-9027
      415 Pleasant
      Osage, IA 50461
      Directions

    • Iowa Department of Human Services - Franklin County
      Main Phone : (319) 267-2594
      Fax: (515) 564-4174
      Toll-Free: (800) 873-1340
      123 1st Avenue SW
      Hampton, IA 50441
      Directions

    • Iowa Department of Human Services - Dubuque County
      Main Phone : (563) 557-8251
      Toll-Free: (800) 362-2178
      799 Main Street
      Dubuque, IA 52004
      Directions

    • Iowa Department of Human Services - Warren County
      Main Phone: (515) 961-5353
      Fax: (515) 564-4097
      1005 South Jefferson Way
      Indianola, IA 50125
      Directions

    • Iowa Department of Human Services - Hancock County
      Main Phone: (641) 424-8641
      Fax: (515) 564-4179
      120 East 8th Street
      Garner, IA 50438
      Directions

    • Iowa Department of Human Services - Sioux County
      State Toll Free Number: (800) 337-2943
      Business Line: (712) 737-2943
      215 Central Avenue Southeast
      Orange City, IA 51041
      Directions

    • Iowa Department of Human Services - Story County
      Fax: (515) 564-4101
      State Toll Free Number: (800) 232-7347
      Business Line: (515) 292-2035
      126 South Kellogg
      Ames, IA 50010
      Directions

    • Iowa Department of Human Services - Buchanan County
      Main Phone: (319) 334-6091
      Fax: (515) 564-4180
      Toll-Free: (800) 642-6609
      1415 1st Street West
      Independence, IA 50644
      Directions

    • Iowa Department of Human Services - Wayne County
      Main Phone: (641) 342-6516
      Fax: (515) 564-4150
      Toll-Free: (877) 394-1439
      117 West Jackson
      Corydon, IA 50060
      Directions

    • Iowa Department of Human Services - Van Buren County
      Main Phone: (641) 472-5011
      Fax: (641) 472-3519
      Toll-Free: (800) 642-6249
      406 Dodge Street
      Keosauqua, IA 52565
      Directions

    • Iowa Department of Human Services - Jackson County
      Main Phone : (563) 242-0573
      Fax: (563) 242-5079
      Toll-Free: (800) 798-4737
      311 Platt Street
      Maquoketa, IA 52060
      Directions

    • Iowa Department of Human Services - Pottawattamie County
      Main Phone : (712) 328-5661
      ext. 2061 - Spanish: (712) 255-2616
      Fax: (712) 328-5748
      Local office: (866) 788-1805
      417 East Kanesville Boulevard
      Council Bluffs, IA 51503
      Directions

    • Iowa Department of Human Services - Monona County
      Main Phone: (712) 644-2460
      Fax: (712) 644-3395
      Harrison County office: (800) 326-7732
      610 Iowa Avenue
      Onawa, IA 51040
      Directions

    • Iowa Department of Human Services - Ringgold County
      Main Phone: (641) 342-6516
      Fax: (515) 564-4150
      Toll-Free: (877) 394-1439
      109 South Main Street
      Osceola, IA 50213
      Directions

    • Iowa Department of Human Services - Ida County
      Main Phone Buena Vista office: (712) 249-2536
      State Toll Free Number Buena Vista office: (800) 205-8893
      Main Phone Woodbury Office: (712) 255-0833
      State Toll Free Number Woodbury office: (888) 732-4394
      401 Moorehead Street
      Ida Grove, IA 51445
      Directions

    • Iowa Department of Human Services - Union County
      Main Phone: (641) 782-1745
      Income Maintenance Line: (641) 782-1740
      Fax: (515) 564-4151
      Toll-Free: (877) 394-1438
      201 North Elm Street
      Creston, IA 50801
      Directions

    • Iowa Department of Human Services - Wright County
      Hamilton County - Services: (515) 832-9555
      Cerro Gordo - Income Maintenance: (641) 424-8641
      Fax: (641) 424-1759
      Toll-Free: (800) 944-1764
      120 1st Street NW
      Clarion, IA 50525
      Directions

    • Iowa Department of Human Services - Jefferson County
      Social Services: (641) 472-5011
      Income Maintenance: (641) 684-3999
      Fax: (515) 564-4147
      Toll-Free: (800) 642-6249
      304 South Maple
      Fairfield, IA 52556
      Directions

    • Iowa Department of Human Services - Iowa County
      Main Phone : (319) 472-4746
      Fax: (319) 472-4451
      Toll-Free: (888) 480-0062
      901 Court Avenue
      Marengo, IA 52301
      Directions

    • Iowa Department of Human Services - Lucas County
      Main Phone: (641) 342-6516
      Fax: (515) 564-4150
      Toll-Free: (877) 394-1439
      125 South Grand
      Chariton, IA 50049
      Directions

    • Iowa Department of Human Services - Polk County (River Place)
      River Place Office: (515) 725-2600
      Carpenter Office: (515) 725-2755
      Fax: (515) 564-4148
      Polk County River Place
      Des Moines, IA 50310
      Directions

    • Iowa Department of Human Services - Woodbury County
      Fax: (712) 255-2674
      State Toll Free Number: (888) 732-4397
      Business Line: (712) 255-0833
      822 Douglas Street
      Sioux City, IA 51101
      Directions

    • Iowa Department of Human Services - Clinton County
      Main Phone : (563) 242-0573
      Fax: (515) 564-4162
      Toll-Free: (800) 798-4737
      121 6th Avenue South, Suite 200
      Clinton, IA 52733
      Directions

    • Iowa Department of Human Services - Tama County
      Main Phone : (319) 472-4746
      Toll-Free: (888) 480-0062
      129 West High Street
      Toledo, IA 52342
      Directions

    • Iowa Department of Human Services - Grundy County
      Black Hawk County - Services: (319) 291-2441
      Butler County - Income Maintenance: (319) 267-2594
      Fax: (319) 267-2413
      Toll-Free: (877) 204-3822
      704 H Avenue
      Grundy Center, IA 50638
      Directions

    • Iowa Department of Human Services - Worth County
      Main Phone: (641) 424-8641
      Fax: (515) 564-4179
      95 9th Street North
      Northwood, IA 50459
      Directions

    • Iowa Department of Human Services - Bremer County
      Floyd County - Income Maintenance: (641) 228-5713
      Butler County - Social Services: (319) 267-2594
      Fax: (319) 267-2594
      Toll-Free: (888) 417-9027
      203 1st Avenue NE
      Waverly, IA 50677
      Directions

    • Iowa Department of Human Services - Linn County
      Main Phone : (319) 892-6700
      Customer Service Line for Linn Co.: (641) 682-8793
      Fax: (515) 564-4116
      Toll-Free: (866) 534-3112
      1240 26th Avenue Court SW
      Cedar Rapids, IA 52401
      Directions

    • Iowa Department of Human Services - Wapello County
      Main Phone : (641) 684-3900
      Fax: (641) 564-4157
      Toll-Free: (888) 338-6067
      120 East Main Street
      Ottumwa, IA 52501
      Directions

    • Iowa Department of Human Services - Delaware County
      Main Phone: (319) 334-6091
      Fax: (515) 564-4180
      Toll-Free: (800) 642-6609
      721 South 5th Street
      Manchester, IA 52057
      Directions

    • Iowa Department of Human Services - Lyon County
      Fax: (712) 564-4072
      State Toll Free Number: (800) 337-2943
      Business Line: (712) 737-2943
      315 First Avenue
      Rock Rapids, IA 51246
      Directions

    • Iowa Department of Human Services - Greene County
      Fax: (712) 792-1516
      Toll-Free: (866) 202-5968
      Business Line: (712) 792-4391
      114 North Chestnut
      Jefferson, IA 50129
      Directions

    • Iowa Department of Human Services - Clay County
      State Toll Free Number IM- Child Care Assistance: (866) 448-4605
      State Toll Free Number IM - Report changes to case: (877) 347-5678
      State Toll Free Number IM - Facility/LT Care: (877) 344-9628
      Fax: (515) 564-4046
      State Toll Free Number: (866) 536-2749
      Business Line: (712) 262-3586
      1900 North Grand Avenue
      Spencer, IA 51301
      Directions

    • Iowa Department of Human Services - O'Brien County
      Clay County office: (712) 262-3586
      Fax: (515) 564-4071
      State Toll Free Number: (800) 392-3895
      Business Line: (712) 957-5135
      160 Second Street Southeast
      Primghar, IA 51245
      Directions

    • Iowa Department of Human Services - Webster County
      State Toll Free IM - Child Care Assistance: (866) 448-4605
      State Toll Free Number IM - Changes to case: (877) 347-5678
      State Toll Free Number IM - Facility/LT Care: (877) 344-9628
      Fax: (515) 564-4135
      Business Line: (515) 955-5464
      330 First Avenue North
      Fort Dodge, IA 50501
      Directions

    • Iowa Department of Human Services - Fremont County
      Council Bluffs office: (712) 328-5661
      Fax: (712) 328-5748
      Council Bluffs office: (866) 788-1805
      414 Clay Street
      Sidney, IA 51652
      Directions

    • Iowa Department of Human Services - Calhoun County
      State Toll Free Number Child Care Assistance: (866) 448-4605
      State Toll Free Number Report changes to case: (877) 347-5678
      State Toll Free Number Facility/LT Care: (877) 344-9628
      Fax: (515) 573-1678
      Toll-Free: (877) 529-6873
      Business Line: (515) 955-6353
      515 Court Street
      Rockwell City, IA 50579
      Directions

    • Iowa Department of Human Services - Butler County
      Main Phone : (319) 267-2594
      Fax: (319) 267-2413
      Toll-Free: (800) 873-1340
      713 Elm Street
      Allison, IA 50602
      Directions

    • Iowa Department of Human Services - Davis County
      Main Phone : (641) 684-3900
      Fax: (641) 564-4157
      Toll-Free: (888) 338-6067
      203 South Madison Street
      Bloomfield, IA 52537
      Directions

    • Iowa Department of Human Services - Sac County
      Fax: (712) 792-1516
      State Toll Free Number: (866) 202-5968
      Carroll County DHS: (712) 792-4391
      116 South State Street
      Sac City, IA 50583
      Directions

    • Iowa Department of Human Services - Winnebago County
      Main Phone: (641) 424-8641
      Fax: (515) 564-4179
      Toll-Free: (800) 217-6903
      126 South Clark Street
      Forest City, IA 50436
      Directions

    • Iowa Department of Human Services - Kossuth County
      Main Phone : (712) 362-7237
      Fax: (515) 564-4047
      109 West State Street
      Algona, IA 50511
      Directions



    Agency: Iowa Department of Human Services

    Languages Available: English, Bilingual

    Fees: None for most services, Court interpretation/translation $25.00/hr

    Intake: Call or visit www.oasis.iowa.gov to apply

    Eligibility: Currently serves all legally admitted refugee or asylees who have been in the U.S. for less than 5 years and those granted asylum

    Documents Required: Social Security Card, Photo ID, proof of income (others might be requested)

    Hours: Mon-Fri 8 am-4:30 pm

    Areas Served:




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